Frequently asked questions

WHAT MATERIALS ARE USED FOR THE PRINTS?


The archival giclées are printed on Innova Soft Textured Natural White 315gsm IFA acid-free, museum quality paper using pigment ink. You will enjoy the print for a lifetime.

This printing process creates nearly-identical-to-original images that are affordable and sized to enjoy in any room.




DO YOU SELL THE PRINTS IN OTHER SIZES?


Yes, I do! If you want a print in a size not offered here, please email me and tell me the size you want. All prints have a 1-inch white border around the image.




WHAT CREDIT/DEBIT CARDS DO YOU ACCEPT?


I accept Visa, MasterCard, American Express and Discover. If your debit card has a Visa or MasterCard logo on it, then yes, my credit card processor accepts those, too.

I’m sorry, but I do not take payments via PayPal right now.




HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?


Your order should arrive usually in within 10 working days, and often sooner than that. Holidays and other events – like hurricanes – may impact delivery time.

Right now I do not offer expedited shipping.

If there is a delay in processing your order, I’ll let you know.




CAN I PICK-UP MY ORDER INSTEAD OF HAVING IT SHIPPED?


Yes, you sure can.

Select "Studio Pick-up" at Checkout and the shipping charges will be removed from your order. In the "Notes" section at Checkout, tell me the best way to contact you to make an appointment for you to pick up your print.




CAN I GET A REFUND?


Sorry, no refunds. But... I will replace a print if it is damaged during shipping. Please email photos of the damaged box and the giclée within 24 hours after you receive it to, dlartist@dennisliberty.com I am not able to offer refunds for the shipping charges or for a “change of mind” so please consider your purchase carefully.




WHO PRINTS THE GICLEES?


Our printer is Carr Imaging in Albuquerque, NM. Carr Imaging is owned and operated by Patrick and Barbara Carr. Patrick is an artist himself, so he understands and has mastered the challenges of making color reproductions look as good as the original work of art. The quality of their prints is outstanding. Learn more about Carr Imaging: http://carrimage.net/




CAN I DROP BY YOUR STUDIO?


I love to show off my work at my Studio-Gallery, but you need to make an appointment. Please call or email me to arrange a visit: Phone: 505-345-3254
Email: dlartist@dennisliberty.com




IS YOUR ONLINE STORE PEOPLE POWERED?


Yes, it is. Not only that, as a New Mexican, I do not move at at New York City pace --- or even at a Denver pace. My wife, daughter, and Carr Imaging take care of the businessy bits. Patrick and Barbara Carr at Carr Imaging make your giclée prints and ship them to you. We are both locally owned, family businesses. There is no giant printing house that drop-ships your order to you. I stick to what I do best: painting, drawing, and sculpting. I don’t have a clue how this website works.





FAQ